Privacy Policy

Privacy Policy

Effective Date: June 22, 2026

Welcome to The Nursing Home Consultant, accessible at thenursinghomeconsultant.com. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, create or use a member account, enroll in educational programs, access course materials, or interact with our membership platform.

By using this website, our membership features, or our online education resources, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use the website.

Account, Identity, and Contact Information

When you create an account, register for a membership, request information, or interact with our services, we may collect your first and last name, email address, phone number, organization name, job title, professional credentials, username, password-related account credentials, and other details you choose to provide.

Payment and Billing Information

When you purchase a membership, course, consulting resource, or related service, we may collect billing details needed to process the transaction. Payment data is processed through third-party payment gateways and merchant service providers. We do not intentionally store full credit card numbers on our website servers.

Education, Membership, and Course Activity

We may collect information related to your membership tier, course enrollment, course progress, lesson completion, certificate activity, access history, and use of educational materials, including nursing home compliance training, federal regulation education, F-Tag content, consulting resources, and other professional education materials available through the website.

Website, Device, and Usage Information

When you visit or use the website, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring URLs, pages viewed, session activity, approximate location derived from technical data, date and time stamps, and diagnostic information used for website security, analytics, and performance improvement.

Communications and Support Information

If you contact us, submit a form, reply to an email, or request support, we may collect the content of your message and related contact information so we can respond and provide service.

2. How We Use Your Information

We use the information we collect for business, educational, operational, security, and compliance purposes, including to:

  • Create, manage, and secure user accounts and membership access.
  • Deliver online courses, member resources, consulting materials, certificates, and related educational services.
  • Process purchases, renewals, subscriptions, payments, refunds, and billing-related communications.
  • Provide access to protected content through pages such as Member Login and My Account.
  • Send administrative notices, course updates, certificate information, policy updates, and service-related communications.
  • Send marketing communications about healthcare consulting, nursing home compliance education, and related professional services, where permitted by law and subject to your opt-out rights.
  • Improve our website, membership platform, course delivery, search visibility, analytics, performance, and user experience.
  • Detect, prevent, and respond to fraud, abuse, unauthorized access, technical failures, security incidents, and policy violations.
  • Comply with legal, accounting, tax, regulatory, contractual, and recordkeeping obligations.

3. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, web beacons, analytics tools, and similar technologies to operate the website, maintain secure login sessions, remember account preferences, understand website usage, improve course delivery, and measure the effectiveness of our content and services.

You may be able to disable or limit cookies through your browser settings. Some website features, including login, membership access, course progress tracking, checkout, and account management, may not function properly if cookies are disabled.

4. How We Share Information

We do not sell, rent, or trade your personal information to third parties for their independent promotional use. We may share information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

  • Service providers and vendors: companies that support website hosting, security, payment processing, email delivery, analytics, course delivery, membership administration, customer support, and related business operations.
  • Payment processors: third-party payment gateways and merchant service providers that process transactions securely.
  • Legal, regulatory, or safety authorities: when disclosure is required by law, subpoena, court order, legal process, or to protect rights, safety, security, or property.
  • Business transfers: if we are involved in a merger, acquisition, restructuring, asset sale, or similar transaction, information may be transferred as part of that transaction subject to appropriate protections.

5. Educational Content and Healthcare Information

The Nursing Home Consultant provides education, consulting resources, and professional training content. The website is not intended to collect resident, patient, or protected health information through public forms or membership features unless specifically requested through a secure, appropriate business process. Do not submit sensitive resident, patient, medical, or protected health information through general website forms, email, comments, or unsecured channels.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain accounts, deliver course access, preserve education records, process transactions, comply with legal and accounting obligations, resolve disputes, enforce agreements, and support legitimate business operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law and applicable business requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, no website, hosting environment, payment system, email system, or electronic transmission method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorization.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion of certain information, restriction or objection to certain processing, portability of certain data, or withdrawal of consent where processing is based on consent.

You may opt out of marketing emails by using the unsubscribe link in our emails or by contacting us directly. Administrative, transactional, course, billing, account, and security messages may still be sent when necessary to provide services.

To access or update your membership information, visit My Account. To log in, visit Member Login.

9. Third-Party Websites and Services

Our website may link to third-party websites, tools, payment processors, learning resources, or service providers. We are not responsible for the privacy practices, security, or content of third-party websites or platforms. Review the privacy policies of any third-party services you use.

10. Children’s Privacy

Our website and services are intended for adults, healthcare professionals, business users, and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete the information when appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be identified by the Effective Date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect information.

12. Related Policies

Review our related website and membership policies:

13. Contact Us

If you have questions about this Privacy Policy or want to request access, correction, or deletion of personal information, contact us:

This Privacy Policy is intended to provide general transparency about our data practices and should be reviewed periodically as services, technology, and legal requirements evolve.