Refund and Cancellation Policy
Effective Date: June 22, 2026
This Refund and Cancellation Policy explains how purchases, memberships, subscriptions, course access, cancellations, and refund requests are handled for The Nursing Home Consultant.
This policy should be read together with our Terms of Use and Privacy Policy.
1. Digital Course and Membership Access
Many products and services available through this website involve digital access, protected membership content, downloadable resources, training materials, video lessons, course progress tracking, certificates, or consulting-related educational resources.
Access may begin immediately after successful purchase, enrollment, or account activation. Because digital services can be consumed immediately, refund eligibility may depend on the type of purchase, the amount of content accessed, the timing of the request, and the specific purchase terms shown at checkout.
2. Subscription Cancellations
If your purchase includes a recurring membership or subscription, you may cancel future renewals through your account where account-management tools are available, or by contacting us for support. Visit My Account to review membership and subscription access.
Cancellation stops future billing where supported by the payment processor and membership platform. Cancellation does not automatically refund previous charges unless a refund is approved under this policy or required by applicable law.
3. Refund Requests
Refund requests are reviewed on a case-by-case basis. To request a refund, contact us at sailinwest@yahoo.com and include the name on the account, purchase date, email address used for checkout, product or membership purchased, and the reason for the request.
We may approve, deny, or partially approve a refund request depending on the facts, including whether digital content was accessed, whether a certificate or course completion record was issued, whether a service was already performed, whether the request is outside a stated refund window, or whether there is evidence of misuse or unauthorized account sharing.
4. Non-Refundable Items
Unless otherwise required by law or stated in a written agreement, the following may be non-refundable:
- Completed courses or courses where substantial content has been accessed.
- Issued certificates, completion records, or continuing-education documentation.
- Downloaded templates, files, checklists, or protected digital resources.
- Completed consulting services, custom work, or scheduled service time already delivered.
- Expired memberships, prior subscription periods, or charges not disputed within a reasonable time.
- Accounts terminated for misuse, unauthorized sharing, fraud, chargeback abuse, or violation of our Terms of Use.
5. Payment Processor Timing
If a refund is approved, processing times may vary based on the payment gateway, card network, bank, or merchant service provider. We do not control bank processing timelines after a refund has been submitted.
6. Chargebacks and Billing Disputes
If you believe a charge is incorrect, contact us first so we can investigate and resolve the issue. Unauthorized chargebacks, duplicate disputes, or chargeback abuse may result in account suspension while the matter is reviewed.
7. Account Access After Cancellation or Refund
Refunds, cancellations, expired subscriptions, failed payments, or revoked access may reduce or remove access to protected content, courses, downloads, certificates, and membership resources. If you believe your access was removed in error, contact support.
8. Contact
For refund, cancellation, billing, or account access questions, contact sailinwest@yahoo.com. You may also visit Member Login, My Account, or review our Legal Policies.